Warranty

WARRANTY: Castle Entries warrants all Goods against manufacturing defects for 10 years on the product itself, 5 years on the finish, and 1 year on the glass and will repair or replace, at Castle Entries’ sole discretion, all defective Goods. This warranty begins on the date of installation. All warranties are null and void if
installation is not performed or supervised by Castle Entries personnel or Castle Entries certified sub-contractors. All product finishes may age relative to exposure. The finish is warranted against flaking or peeling from normal wear and tear. All Castle Entries iron components are hand crafted. Some designs may dictate that slight variances occur to preserve strength and rhythm.

Castle Entries reserves the right to make minor design adjustments in the spirit of this strength of rhythm. All products manufactured by Castle Entries are “one of a kind” and as such may contain slight variations in form and functionality of the product that may be different from any product inspected or viewed by customer. Castle Entries does not consider such “variations” to be defects, but rather a natural characteristic of the product that enhances its value and defines it as “one of a kind”. Such “variations” include but are not limited to hardware positioning and forces necessary to operate same, smoothness of edges on the ornamental iron designs. Castle Entries warrants the glass from fogging as a result of normal operation for a period of 1 year. Glass that gets scratched as a result of pets or foreign objects is not covered under this warranty.

Castle Entries assumes no liability for any labor charges regarding the installation, removal or reinstallation of doors. Damages caused by accident, misuse, abuse or improper installation are not covered by this warranty. This warranty does not cover damage caused by paint, acid, or other chemicals. Locksets, hardware and other door components are covered under the conditions of each respective manufacturer’s warranties.

STANDARD PRODUCTS WARRANTY

All products manufactured by The Door Exchange of America, Inc. and its Subsidiaries hereinafter referred to as The Manufacturer. (except those products

expressly excluded from this Warranty), are guaranteed for one year from date of shipment to be of good material and workmanship and to be free from defects at the time of shipment that would render them unserviceable or unfit for the ordinary purposes for which each product is recommended.

The Manufacturer will. At its option. Either (1) repair the product without charge. Or (2) replace the product without charge in the same state of fitting and/or finishing as it was originally supplied. Or (3) refund the price received for the products, if the product is found not to comply with this warranty. In the case of a defect reasonably discoverable by inspection upon receipt of shipment from The Manufacturer, written notice must be given within thirty days thereafter and before the product is installed or treated in any manner. Any claims after this time shall be filed promptly in written form with The Manufacturer. The Manufacturer shall not be liable for products repaired or replaced without its prior written consent. Action on any claim for warp or photographing may be deferred at the option of The Manufacturer for a period not to exceed 6 months from date of claims.

ALLOWABLE TOLERANCES - DOORS AND SIDELIGHTS

Warp shall not be considered a defect unless it exceeds 1/4 inch in the plane of the door itself on doors up to and including 3’0″ wide and 7’0″ in height, and 3/8 inch on doors up to and including 3’6″ wide and 8’0″ in height. Warp is any distortion in the door itself and does not refer to the relation of the door to the frame or jamb in which it is hung. The term warp shall include bow, cup, and twist. In measuring the amount of warp present in a door, the following method shall be used: bow, cup, or twist shall be measured by placing a straight edge, tout wire or string on the suspected concave face of the door at any angle, (i.e., horizontally, vertically, diagonally), with the door in its installed position. The measurement of bow, cup or twist shall be made at the point of maximum distance between the bottom of the straight-edge, tout wire or string, and the face of the door.

EXCLUSIONS FROM THIS WARRANTY
  • The appearance of field finished products is not covered by this warranty in any event.
  • Natural variations in the color or texture of the wood are not to be considered as defects.
  • Surface checking of wood, panels, and joint shrinkage are not considered defects.
  • Failure to follow the “Handling, Job Finishing and Installation Instructions” as outlined in this warranty.
  • Any product repaired, returned or replaced without prior written consent.
  • This warranty does not cover any deterioration caused by failure to protect and seal all exposed surfaces and edges of product.
  • Warranty exclusions on Door and Sidelights:
    1. All 1 1/8 Inch and 1 3/8 Inch thick doors and sidelights wider than 3’0″ or greater than 7’0″ In height.
    2. All 1 3/4 Inch thick doors and sidelights larger than 3’6″ in width and 8’0″ in height.
    3. Panels In excess of 25″ in width.
    4. Doors not finished on all six sides, faces, and hardware cutouts.
    5. Surface checking of wood, and panel shrinkage.
HANDLING, JOB FINISHING AND INSTALLATION INSTRUCTIONS - DOORS AND SIDELIGHTS
  • Deliver to building site after plaster or cement is dry. If doors are stored at job site for more than one week, all edges must be sealed.
  • Door should always be stored on edge (never lean), in clean, dry surroundings.
  • Doors should never be exposed to excessive heat, dryness, humidity, or direct sunlight prior to finishing.
  • Handle doors with clean gloves and do not drag across each other or any other surfaces.
  • Remove plastic bag, which was installed at factory to protect door, at least 48 hours before Installing.
  • The structural strength of the door must not be Impaired In the fitting, application of hardware, or cutting for special details.
  • All doors 7’ and under must have 3 hinges. Doors over 7’ must have 4 hinges (ball bearing hinges provide much smoother operation for stile and rail doors).
  • Prior to finishing, remove all handling marks with 150 grit or finer sandpaper and remove all sanding dust.
  • Apply sealer, primer, or first coat of finish immediately after fitting, cutting for hardware, or weatherstripping, and before hanging of the door or application of hardware.
  • All exterior surfaces must be sealed with an exterior paint or varnish including top and bottom and hardware cutouts. All six sides must be finished.
  • Use only oil-based stains, sealers, or primers on the door. If water-based paint is used, it must be applied over an oil-based primer. Lacquer Is not accepted as an exterior finish.
  • Avoid using dark stains or paints on door and sidelight surfaces exposed to direct sunlight In order not to induce warpage or deterioration.
  • To insure trouble free performance, inspect the condition of the exterior finish every year and refinish as often as needed.

There are no warranties that extend beyond the foregoing and The Manufacturer’s sole responsibility under this warranty is as stated herein. It shall not be liable for consequential, indirect, or incidental damages, or for any amount In excess of The Manufacturer’s price for the shipment involved, whether the claim Is for breach of warranty or negligence.

A WORD ABOUT HARDWOOD DOORS

Hardwood doors like fine hardwood furniture; require special attention while in the unfinished state. We buy only the finest furniture grade hardwoods that have been dried to exacting specifications. We control the conditions under which your door is manufactured and we ship the door in a poly bag to minimize the moisture change of the door.Hardwood is desired for its aesthetics in making fine doors because of its rich grain, texture, structure, and density. These same attributes make the hardwood door in its unfinished state, more susceptible than Pine or other softwoods to expansion and contraction caused by temperature and humidity variations.

Since these doors are shipped to you unsealed and unfinished, we cannot warrant against the natural characteristics of this wood which may occur in the various conditions encountered from our plant to your finished opening. Characteristics such as shrinking or cupping of panels, some surface checking, and slight shrinking or swelling which will expose small cracks at the joints may occur under certain condition. However, these problems can be minimized or prevented by proper care and handling as outlined below.

HANDLING DOORS, SIDELIGHTS AND TRANSOMS
  • Deliver to building site after plaster or cement is dry. If doors or sidelights are stored at job site more than one week, all edges must be sealed.
  • Doors and sidelights should always be stored on edge, supported vertically (never lean), in clean dry surroundings.
  • Millwork products should never be exposed to excessive heat, dryness, humidity, or direct sunlight prior to finishing.
  • Handle millwork products with clear hands or gloves, and avoid dragging across each other or other surfaces.
  • Protect from foreign matter, as certain chemicals, oil, texture, etc. will prevent a high quality finish, and can cause spotting and blotching.
  • Certain products are protected by a plastic cover which was installed at the factory. This protective cover should be removed at least 48 hours before installing. (WARNING: To avoid danger of suffocation, keep this plastic bag away from babies and children).
INSTALLATION OF DOORS AND SIDELIGHTS
  • All doors up to and including 7′ height require (3) hinges, and doors over 7′ must have four (4) hinges (ball bearing hinges provide much smoother operation for stile and rail doors).
  • The structural strength of the door must not be Impaired In the fitting, application of hardware, .or cutting for special details.

NOTE: When installing mortise lock hardware in the edge of a door, remove a minimum amount of wood in depth and width to meet hardware manufacturer’s specifications – excess removal weakens the door stile structure.
All doors and sidelights are factory sanded, but due to the reaction of humidity, handling of the product and other factors, they should be given a thorough hand sanding with 150 to 180 grit sandpaper just prior to finishing.